Frequently Asked Questions (FAQ)

🛍️ Orders & Payment

Q1: How can I place an order?

A: Simply browse our collections, select the item(s) you love, choose your size and quantity, and click "Add to Cart." Follow the steps to enter your shipping details and complete the payment process securely at checkout.

Q2: What payment methods do you accept?

A: We accept all major credit and debit cards (Visa, MasterCard, Amex), Net Banking, and popular UPI services. We use trusted and secure payment gateways (like Razorpay/PayU) for all transactions.

Q3: Can I modify or cancel my order after placing it?

A: We process orders quickly! If you need to modify or cancel, please contact us immediately at [Your Customer Service Email] or [Your Phone Number] within [Specify Time, e.g., 6 hours] of placing the order. Once an order is shipped, we cannot make any changes.

Q4: Do you offer Cash on Delivery (COD)?

Yes: We offer COD on select pin codes up to a certain order value. A small COD fee may apply.

🚚 Shipping & Delivery

Q5: What are your shipping charges?

A: We offer free standard shipping on all orders above Rs.1999. For orders below this value, a nominal shipping charge will apply. Expedited shipping options are also available at an extra cost.

Q6: How long will it take to receive my order?

Usually delivered within [3-7 business days] from the date of dispatch.

Note: Delivery timelines may vary based on your location and external factors.

Q7: How can I track my order?

A: Once your order is shipped, you will receive an email and/or SMS notification containing your tracking number and a link to the courier company's website.

Q8: Do you ship internationally?

A: No.

👗 Products, Sizing & Care

Q9: How do I choose the correct size?

A: We have a detailed Size Guide on every product page. We recommend measuring yourself and comparing it to our size chart before ordering. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Q10: Are the colors shown on the website accurate?

A: We make every effort to display the colors of our products as accurately as possible. However, due to variations in monitor settings and screen resolutions, there may be slight differences between the actual product color and what you see on your screen.

Q11: How should I care for my Saadvi Creations garments?

A: Each product has specific Wash and Care instructions listed on its page and on the garment label. As a general rule:

Use mild detergent.
Handwashing or dry cleaning is recommended for embroidered or delicate items.
Avoid direct sun exposure for prolonged periods.

Q12: Where are your products made?

A: Saadvi Creations proudly sources and crafts its garments in India,

🔄 Returns, Exchanges & Refunds

Q13: What is your return and exchange policy?

A: We accept returns/exchanges within 2 days] of delivery. The item must be unused, unwashed, and returned with original tags attached and in its original packaging. Please refer to our detailed Returns & Exchanges Policy page for full terms and conditions.

Q14: How do I initiate a return or exchange?

A: Please visit our Returns Portal (or email us at [Your Returns Email]) with your order number and the reason for return/exchange. Our team will guide you through the process, including scheduling a pickup if applicable.

Q15: When will I receive my refund?

A: Once your returned item is received and inspected at our warehouse, the refund process will begin.

Prepaid Orders: Refunds are processed to the original payment method and typically take [5-7 business days] to reflect in your account.
COD Orders: Refunds will be issued via bank transfer or store credit after verification.